The information we Collect
When making your travel arrangements with Crisps Coaches, we may collect details such as your name, address, trip and other travel details, telephone numbers, and health issues or special needs relevant to your travel arrangements.
Credit Card Details
Crisps Coaches choose to use NAB Transact to accept credit or charge card payments online, Crisps Coaches don't record or keep your Credit Card details. For more information please visit nab.com.au/transact.
How we collect this information
We may collect personal information about you when you deal with us over the telephone, visit our web sites or when you have contact with us in person.
How we use this Personal Information
We generally collect your personal information for the following purposes:
- Processing your booking;
- Being aware of any special travel requirements (health or otherwise) you may have;
- Providing you with confirmation of your booking and advising you of any changes to your itinerary;
- Confirming your identity when you check in;
- For any marketing, promotions, publicity, direct marketing or market research that we might undertake;
- Addressing any feedback or complaints you may have;
- Answering any queries you may have.
Disclosure of any personal information to a third party
We may disclose your personal information to third parties, for example, to our contractors to whom we contract out certain services, travel and freight service providers.
We may also disclose your personal information to various law enforcement agencies and governments around the world for security purposes.
In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Access & Correction of Information.
On request, we can provide you with access to the information we hold about you.
Changes to this Privacy Statement
Where necessary Crisps Coaches may amend this Privacy Statement as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on our website to ensure that you have our most current privacy statement.